Litify Blog

Creating a Culture of Retention & Productivity

by: Litify

October 25, 2022

The legal industry has experienced a profound transformation over the past two years. Tech adoption skyrocketed as mandated work from home policies helped legal professionals understand there is so much more possible with their technology. And with over $1 billion in funding invested in legal tech startups in 2021, legal technology is advancing at a rate faster than ever before — delivering you better solutions than ever before.

However, there’s now less legal talent available for an influx of demand due to the pandemic effect and great resignation. Hiring and training new talent is extremely expensive — and now with legal attrition rates at nearly 25%, your costs may be at an all-time high. How can you create a culture of retention and productivity amid this swirl of recent events? Our answer: modern, platform technology.

Transform your culture with technology

84% of US firms already taking advantage of legal technology and automation report a significant increase in organizational efficiency, and considerable financial returns. Technology can also improve your staff’s work-life balance, which is often one of the top reasons for turnover. Here’s how:

1. Automation

Eliminate the manual work that wastes valuable time and contributes to burn out with intelligent automation. This gives your team time back in their day to focus on higher-end aspects of case management, including practicing law, determining case strategy, or preparing for trial.

By reducing these minute, repetitive tasks, you not only provide a better employee experience, but also improve business performance. Further, automation reduces the risk for human error in these manual tasks and replaces it with consistent, repeatable practices.

“…But when putting together a new workflow or process you have to consider the people who will actually be executing the work. It is imperative that you choose a tool that is flexible enough to accommodate the different functions and people who will be using it. That is how you drive success,” said Litify VP of Strategy & Innovation Dov Slansky in a recent panel about legal workflow automation.

Many legacy systems were built before automation rose to the forefront. Others may offer workflow tools, but the foundation can be dated and difficult to use, which limits the resources of who can implement it while increasing the time and costs to do so.

2. Usability

With modern, flexible technology, the experience is tailored to the role of each user. This provides them with the specific tools and information they need to do their job efficiently and effectively — while boosting team-wide adoption.

“In 2022, people expect technology to work instantly, and if it doesn’t, then they don’t want it…we can leverage all the back end, all the heavy lifting that Salesforce has already built to make our own product better and stronger for our customers and users,” says Eric Neiner, Chief Solutions Architect at Reminger.

He’s correct! Your staff increasingly expects convenience, innovation, and transparency in every other aspect of their lives. They wake up in the morning to the sound of a smartphone alarm. They check their calendar for the day and skim their email inboxes before getting out of bed. They may even call a car or pre-order a coffee on their way to work. It should, therefore, come as no surprise that employees expect the same level of service and access while at work.

3. Accessibility

When a solution like Litify is completely cloud-based, it also means your team can work from anywhere, and even access information or documents from their phone while on the go. When work-life balance is one of the top reasons for employee turnover, mobile access and the ability to work from home when needed is critical.

The legal industry’s migration to the cloud has been a long time coming, but we feel it’s finally here. One of the top concerns has always been the security of data and client information, but time has shown that cloud solutions are just as secure — if not more secure — as their on-prem counterparts. In fact, one of our own clients unfortunately recently experienced a company-wide data breach. But because of our strict security measures, Litify was the only system of theirs that wasn’t hacked.

Change work culture through legal innovation

You need innovative, new technology to unlock hidden efficiencies and profitability for your business, but you also need an innovative mindset and culture to make it work.

Learning how to drive change on all these fronts is a tough job, and it’s one that probably wasn’t taught in law school. This level of leadership and innovation isn’t easy, but it can be learned, which is why we set out to produce our podcast in partnership with Bill Biggs all about Transforming the Culture of Law. Follow us there for additional strategies and insights for building a great culture and retaining talent.

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