How does Morgan & Morgan ensure that every client for each of their 60,000 personal injury cases receives A+ service? Keith Mitnik and Matt Morgan explain that it's only possible with the transparency that Litify provides. They share how they use the case management platform to keep every case on track to obtain the highest possible recovery for each client.
Watch the conversation below, or read the highlights below.
“Your Ability to See the Inventory Is Everything”
Matt Morgan says that prior to Litify, Morgan & Morgan had local servers that would crash, and their files weren’t even digital; they were in filing cabinets. To scale their business successfully, the firm needed greater security, transparency, and access to information.
“In order to maintain quality control on such a wide scale, there is no way to do that without being able to see your inventory,” Morgan says. “Whether you run an inventory of sixty thousand or one hundred, your ability to see the inventory and act on the inventory is everything.”
Litify gave us the ability to see what our 60,000 cases were like and what was happening in those cases.
When Morgan & Morgan made the switch to Litify, they found “all sorts of things that would blow your mind,” including $10 million cases that weren’t being given the proper attention, and $100,000 cases that had grown stagnant.
“Litify gave us the ability to see what our 60,000 cases were like and what was happening in those cases. Then we put in our key data points so we could organize that data across our 60,000-case inventory, prioritize cases, set initiatives, and monitor those initiatives.”
“It’s a Walkin’, Talkin’, Live Checklist for Lawyers”
The ability to see everything that’s happening with every case leads to more consistency across offices, attorneys, and case types. Morgan says, “Because we can see the data, the injury, the economics, and liability on every single case, we can then put in certain safeguards to ensure that the client gets that same exact result.”
Keith Mitnik emphasizes that cases are won or lost in the workup phase (deposition, research, etc.), not at trial. “The die is cast before we ever step foot in court, during the workup phase.” He says that Litify allows them to vet the workup phase across the board, which leads to fewer fluctuations in case quality and fewer to-dos slipping through the cracks. “There’s a certain level of excellence in the workup.”
Mitnik compares the checklist that every attorney has to go through for each case to the checklist a pilot has to go through before taking off or landing. He says both have precious cargo because they both have lives in their hands. “So why would we not have checklists to make sure human error doesn’t bring the plane out of the air? That’s what Litify does. It’s a walkin’, talkin’, live checklist for lawyers. It’s an excellent checklist.”
“We don’t take off unless checks have been done.”
Morgan & Morgan Projects 100% Growth by 2021
Transparency, access to inventory, and a checklist may sound trivial, but the results have been anything but. Last year, when Morgan & Morgan started using Litify for case management in 2019, its business grew by 30%. “Which for us, at our volume, we do close to two billion dollars a year in settlements and verdicts, a thirty percent swing is a massive swing,” Morgan says. “And that was just one year.”
Through the end of May 2020, the firm is up 39%. According to Morgan, this is only the beginning. “I think by the end of the year, if everything runs the way it’s supposed to be running, we’ll be up fifty percent. I think next year we’ll be up one hundred percent. I can say that with a high degree of confidence because if you watch our trajectory, that’s where we’re heading.”
Morgan says that this level of sustained success has persuaded skeptics to buy into Litify and the accountability it brings. “Now when I look at our dashboards, everything is pristine. It used to be we had to chase all these people all over to get things done, and now we’ve got such buy-in because people have seen the process actually work.”
Mitnik says the firm has now achieved the “uniformity of excellence” to which it always aspired. “We’re getting a product that comes out with consistency and excellence, and it’s showing up in our bottom dollars in the courtroom, and in settlements.” Most importantly, he says, “Our clients, at the end of the day, are the ones that are really benefiting.”
“But it’d be impossible if we had local servers and were still using filing cabinets,” Morgan says.
To upgrade to the cloud, scale your business, and attain a consistent level of excellence, request a Litify demo.