Immediate Context Before the First Hello
Intelligent matching surfaces the right client file, so staff greet callers with full context.
LITIfyai Call intelliegence
Capture Every Lead. Qualify Automatically. Convert Faster.
Fill out the form to bring live transcription, citation pre-fills, and lead scoring into Litify, turning intake calls into structured, verified practice data.
OVERVIEW
Convert more of the leads you’ve already paid to attract.
LitifyAI Call Intelligence brings real-time AI guidance, citation-backed form pre-fills, and predictive lead scoring directly into Litify to help stop lead leakage.
Capture Every Lead
Every call becomes a documented lead record, whether answered live, on another line, or missed.
Qualify Leads Automatically
Identify callers, pre-fill questionnaires, and evaluate leads with predictive scoring.
Convert Leads Faster
Eliminate delayed notes with AI summaries and one-click next steps to lock in top cases instantly.
Consistent Intake Quality, Whoever Answers
Dynamic playbooks load case-tailored checklists, guiding staff through missing fields on every call.
Intake Notes That Write Themselves
Questionnaires fill in from the call, with every answer linked to the moment the client said it.
No Missed Call Left Behind
Capture live calls and voicemails from 20+ VoIP providers, so nothing falls through the cracks.
Know Which Lead Deserves the Next Hour
Configurable scoring evaluates cases against custom rubrics, delivering cited justifications and next best actions.
HOW IT WORKS
Built inside Litify, not bolted on
Other intake AI syncs results back to your case management system. Call Intelligence creates them there.
Before the call
Callers are matched to their existing intake or matter before staff pick up, so every conversation starts with full context.
During the call
Your firm’s playbook runs live, tracking what’s been asked and prompting what’s missing, while the questionnaire fills in with answers linked to the client’s own words.
After the call
One click saves verified answers, the transcript, summary, lead score, and follow-up tasks straight to the Litify record. Nothing to copy, sync, or re-enter.
“With Call Intelligence, we’ve given intake teams an AI companion that handles everything except the human connection. It guides specialists through the firm’s playbook, transcribes the call and captures the data, so they can focus entirely on the person on the other end of the line. That’s how firms turn more of their leads into signed cases.”
Lauren Rothrock, Chief Product Officer, Litify
Transform Law Firm Intake: Get the One-Pager
Download the product one-pager to learn more about LitiyAI Call Intelligence.
Full Platform
Features tailored to your business
From first call to qualified case on a single platform
Supercharge legal intake with real-time AI guidance, citation-backed questionnaire pre-fills, and predictive lead scoring. Capture every call and after-hours voicemail to convert more high-value leads into signed clients.
Capture every call and voicemail
Qualify leads with predictive scoring
Convert top cases faster
Run every legal matter in a single platform.
Replace fragmented systems with a single solution that handles your cases end-to-end, so your team can move faster with full visibility. Plus, configurable workflows and autonomous agents streamline best practices so you can handle 2X as many matters with the same staff.
All your cases and client data in one secure platform
Easily scale your operations to handle more cases
Get insights that fuel productivity and impact
Generate, edit, and manage your documents — all in one place.
Quickly access files and documents, save time with AI-powered document generation, and leverage advanced PDF editing capabilities to reduce the time spent on administrative tasks.
Keep documents connected to the work
Work faster with less friction
Maintain control and compliance
Capture every billable hour to maximize realization.
Automate time capture according to client guidelines, optimize your billing processes, and drive scalable growth with Litify’s legal timekeeping and billing suite.
Time entry made simple
Optimize your billing workflow
Gain insight into productivity and profitability
Gain total oversight over legal spend in a unified platform.
Unify legal expense tracking, budgeting, invoice management, and reporting in one connected platform so you can control costs without slowing your team down.
Manage budgets efficiently and reduce wasted spend
Choose the right firm for the right work at the right price
Maximize discounts while remaining compliant
Gain real-time, data-driven insight across your operations
By centralizing every data point into an intuitive, no-code reporting engine, your team can transform daily work into actionable KPIs and results.
Insights to fuel productivity
Drive business impact
Tie every dollar to the work behind it
FAQs
Frequently Asked Questions
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Do I need to be an existing Litify or Litify ACE customer to use Call Intelligence? Is it an add-on product?
Call Intelligence is a native add-on built specifically for the Litify platform and requires Docrio for secure transcript storage. While it operates alongside Litify ACE, you do not need to have Litify ACE to leverage Call Intelligence.
How does Call Intelligence work with our existing telephony provider?
Call Intelligence connects directly to your existing phone setup and supports 20+ top providers (including RingCentral, Dialpad, Aircall, Zoom, CallRail, Twilio, and Five9). We automatically pull call audio and transcripts into Litify to generate summaries, assign lead scores, and route next-best actions. For desktop softphone users, our Chrome extension enables live transcription, real-time coaching, and in-call companion assistance.
Does Call Intelligence work on voicemails?
Yes. Inbound voicemails are automatically transcribed and processed, creating or updating active intakes and matters with accurate summaries and recommended follow-ups just like a live call.
Does Call Intelligence support other languages?
Yes. Call Intelligence supports multi-language transcription and analysis, provided both call participants are speaking the same language. Regardless of the language spoken during the call, all generated coaching insights, summaries, and record updates will be presented to your team in English.