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Staines, Eppling & Kenney is a Louisiana-based insurance defense law firm that handles a variety of practice areas, from Admiralty and Maritime Law to Workers’ Compensation and Commercial Trucking. SEK currently employs 16 attorneys and is continuing to grow and expand its office.
As the firm has evolved over the past five years, they needed a cloud-based solution that could better support their needs. Ultimately, the SEK team chose Litify because of its powerful combination of robust features and configuration options.
Before switching to Litify, SEK used PracticeMaster, an on-premise system that was challenging to use and navigate as the firm grew. Operations were fragmented, and the team relied on disparate tools, including an antiquated practice management system and separate billing software.
Attorneys faced an increasing workload, which intensified during the pandemic and highlighted the critical need for a better solution. Data analysis was a manual, time-consuming process, severely limiting the firm’s ability to get actionable insights from their database.
Hurricane Ida exposed another reason the SEK team needed to shift to a cloud-based solution. After Hurricane Ida hit, their office was shut down for two weeks, meaning the entire team worked remotely. A power outage impacted their on-premise server, so the team could not access all electronic files for two weeks. This experience underscored the critical need for a resilient, cloud-based solution that could ensure business continuity regardless of external disruptions. The firm recognized that clinging to "the way things had always been done" would inevitably lead to falling behind competitors.
In their search for a new solution, SEK prioritized a system that offered significant improvements over their legacy software, particularly in terms of usability and configuration. They also needed a solution with built-in reporting and automation capabilities.
Litify stood out for its high degree of configurability and customization. Unlike "out-of-the-box" solutions, Litify could be tailored not just to the firm's overall workflows but to the specific requirements of individual attorneys. This personalized approach ensured that relevant information was readily available, allowing each attorney to work more efficiently. It was also crucial for driving user adoption, as attorneys would quickly recognize how the system directly benefited their daily tasks.
Beyond reporting and customization, SEK needed a solution that could consolidate all essential operations into a single platform. They were a strong proponent of automation and implementing best practices to standardize work across diverse practice areas, both areas where Litify made a big impact.
With Litify, the SEK team can now report on and analyze any data point within the platform, eliminating the need for manual data exports. They can track key metrics in real-time and get immediate insights into the firm’s performance without waiting for annual reports.
Litify’s automation capabilities now allow the team to scan bills for carrier-rejected terms and revise them, dramatically reducing time spent on bill review and appeals. They also set up an automation to create a time entry directly from emails and have automated the creation of subpoenas, freeing up valuable attorney time for billable work. According to the SEK team, the time savings and increased earning potential alone justified the investment in Litify.
SEK also found significant value in the fact that many insurance carriers utilize the same platform. This shared ecosystem allows SEK to leverage its own real-time analytics to demonstrate performance to their carrier clients. SEK can now present data on case duration, settlement ranges, and other key metrics to justify rate increases, win new business, and strengthen existing relationships.
Recognizing the importance of client data and their role as a "vault of information," security was paramount in their decision to use Litify, which is built on Salesforce. Having that added layer of protection and encryption, and knowing that most Fortune 500 companies already trust and use Salesforce, provided strong assurance of its security and reliability.
The transformation to a modern, cloud-based legal platform has positioned Staines, Eppling & Kenney for continued growth. By embracing Litify’s automation functionality, reporting capabilities, and highly configurable system, SEK has overcome past inefficiencies and gained a significant competitive edge.
Litify is what you need to stay ahead of the competition. Want your firm to get ahead like Staines, Eppling & Kenney? Get your free demo of Litify today.