Not All Cloud Solutions Are the Same
If you’re researching cloud-based business solutions, you have probably come across a variety of options. First off, you have the right mindset. Cloud computing has opened new opportunities for law firms of all sizes, making sensitive information more secure, improving workflow efficiency, and better-equipping team members to produce repeatable results.
In this research, you’ve likely seen articles discussing cloud-platforms that are littered with a lot of acronyms and industry jargon. Let’s lay some of those terms out in a clear and concise way. But ultimately, let’s help you understand what to look for when deciding what platform might be the best fit for your company’s needs.
There are three categories that cloud-based platforms fall into: IaaS, PaaS, and SaaS. Identifying the difference between these three services will help narrow your search down into the right solution for your business.
IaaS [Infrastructure as a Service]: This type of cloud-based infrastructure delivers resources to companies through virtualized technology, enabling them to build and manage their complete digital infrastructure (servers, network, CRM platform, etc.). IaaS offers large amounts of flexibility and control for businesses looking to manage all these aspects within their own ecosystem.
PaaS [Platform as a Service]: These structured platforms provide hardware/software tools that developers can build custom applications on. PaaS companies offer businesses creative freedom without needing to start from scratch, as items like security patches and system updates are handled by the original developer. Salesforce would be an example of a PaaS.
SaaS [Software as a Service]: This service comes in the form of software, made available to users for a subscription fee. SaaS companies require no development or backend management, as security, compliance, and maintenance are all handled by the parent platform. This service enables users to focus on their own data and daily activities, requiring minimal input from their side. Litify is an example of a SaaS company.
What to Look For in a Cloud-Based Solution
When comparing cloud-based solutions, you need to be able to skip over the marketing verbiage and understand what features are offered—and at what value.
Here are six areas to assess when examining various cloud-based platforms:
- Security – Ensure that all client information, case files, financial records, and internal notes are protected by multiple security measures. Ask companies what kinds of data encryption they offer, if they conduct background checks on employees, who has access to data and in what circumstances that access can be revoked.
- Compliance – This ties closely with security, but it is vital to check that a platform meets industry compliance standards, like HIPAA. What are you responsible for, compared to the developer?
- Support – How much technical support is offered and how quickly are you likely to receive care? Do you only receive help via email? If you are seeking a hands-off approach to your platform, the quality of support you are able to receive might weigh heavily in your decision.
- User Experience – A new system should make your law firm operate with better functionality and efficiency. What specific navigation, organization, and productivity features will enhance your team’s capabilities?
- Updates – How often are updates made available? If it’s just once a year, your software is likely in a constant game of catch-up. Technology is rapidly evolving—your software should be too.
- Integrations – Your law firm gets work done through multiple applications and programs, but you’re probably jumping between screens and tabs to use these tools. An innovative cloud-based platform will enable third-party app integration, allowing you to work through one centralized system.
Ready to Transform Your Firm?
Litify as a Solution
Litify is more than a cloud-based platform for law firms—it’s an innovative management solution. Users are provided with industry-leading security, technical support, and customizable features and functionality.
World-Class Security: Litify offers multiple security steps such as two-factor authentication, the use of TOTP tokens, U2F protocol tokens, other time-based authenticators, as well as SAML 2.0 to protect your firm, employees, and clients.
Industry Compliance: Salesforce’s cloud-based interface provides users with industry-leading security and compliance, including HIPAA, GDPR and ISO 27001.
Responsive Customer Care: Litify believes that education is the key to customer success. Customers have access to an online portal with on-demand courses on how to use the platform effectively, and are paired with a dedicated Litify support manager. If outages do occur, they are addressed quickly. The U.S. Department of Defense and the majority of Fortune 100 companies rely on and trust Salesforce.
User-Friendly Interface: A simple and straightforward legal management platform, Litify allows users to benefit from 21st-century computing power. With features like point-and-click configuration and administration, users are able to build, customize and navigate a platform that saves time and improves efficiency.
Regular Updates: Litify issues free quarterly updates on top of the three Salesforce updates every year. With such a rapidly-evolving platform, customers never have to worry about it becoming dated.
Integrations and Customization: Customize Litify to work the way that you do. Integrate thousands of apps through the Salesforce AppExchange and dedicated Litify integration partners, all in one easy-to-use platform.
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Learn how Litify can revolutionize your company’s efficiency and transform your clients’ experience — let’s talk.