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“In 2022, people expect technology to work instantly, and if it doesn’t, then they don’t want it. If you download an app on your phone, if it doesn’t work instantly, you either delete it or let it sit on your home screen and never use it again. That’s another reason we like that Litify is built on Salesforce. Litify can leverage all the back end, all the heavy lifting that Salesforce has already built to make their own product better and stronger for their customers and users,” Eric Neiner, Chief Solutions Architect at Reminger.

Reminger is an insurance defense law firm based in the Midwest. They pride themselves on their reputation as not only a seasoned litigation firm with a diverse client base, but also a sophisticated provider of legal services encompassing real estate, corporate, business, tax, estate planning, and more. Since opening in 1958, Reminger has grown from two individuals to a full-service firm employing several hundred attorneys, paralegals, and staff across fifteen offices.

We spoke to Eric Neiner, Chief Solutions Architect at Reminger, about the firm’s growth and journey to selecting Litify as their legal platform of choice.

Before Litify

Can you describe the firm before Litify?

When I came to Reminger, there was a big need for someone to understand and take on the development work and technical side of our systems. I have 25 years of experience working in the legal space, and I had a 5 year stint where I was focused solely on software development.

Right away, I noticed we needed a new case management solution. We were using Aderant and really tried to get their Expert Case product working, but eventually they had dropped the ball enough and I decided we’re not spending any more time with it. It just wasn’t going to work.

However, we weren’t ready to move onto a new solution at that point. In the meantime, I spent a lot of time going through our Aderant database trying to clean it up, so that when we were ready to change platforms, we wouldn’t have to manage a cleanup process while also implementing software.

What challenges were you facing before Litify?

We had a few challenges with data cleanliness. One was that there were some migrations done years ago from an older system that created orphan records and the system would break if it ever tried to read those records.

Another part was that the Aderant database itself was crashing. There was a process running on our server that was crashing our database. It was basically using the server up to 100% and it would crash everything. Since it was an on-premise database, whenever the server crashed, it would cause bad data in the system while accounting, transactions, or time entries were trying to happen at the same time. And that’s almost impossible to fix sometimes or to clean up.

Making the change to Litify

What was most important as you started evaluating a new platform?

We ended up looking at two products, one built on Microsoft Dynamics and one built on Salesforce because we wanted something that was a real CRM as well.

We went through a number of demos to make sure Litify hit all the marks and to really pressure test everything we needed and wanted. Everyone was really willing to understand our needs and show us how the software was able to make it work. With the power of Salesforce, we can do customizations and integrations in ways we hadn’t been able to do previously.

Why did you ultimately choose Litify?

With Salesforce as the foundation, the tools and technology we’ll be able to use are tried and tested. And because it’s well-established, Salesforce is never going to go down for a long period or go out of business like other startups. We know the software is solid so we know that the Litify software built on top is also solid.

Litify also isn’t a company that’s building something from scratch themselves. That can work, but it also more frequently causes problems, and we’re running into those problems with Aderant — they’re trying to build the framework and also the solution on top of it. Their solution is also still on-prem and we’re looking to move to the cloud, which is far better.

In 2022, people expect technology to work instantly, and if it doesn’t, then they don’t want it. If you download an app on your phone, even if it’s free, if it doesn’t work instantly, you either delete it or let it sit on your home screen and never use it again. That’s another reason we like that Litify is built on Salesforce. Litify can leverage all the back end, all the heavy lifting that Salesforce has already built to make their own product better and stronger for their customers and users.

Can you talk about the importance of a NetDocuments integration?

We didn’t want to switch our document management at the same time we were replacing our case management, so we were looking to unify our firm onto NetDocuments and then tie the two systems together. An integration with NetDocuments was important to us, but one didn’t quite yet exist between NetDocuments and Litify. The Litify team recognized that it was a real need for us and was willing and able to make it happen.

We’re going to use NetDocuments to save emails, and then Litify is going to connect in to be able to save documents down to NetDocuments from inside of Litify. Litify went out to a third-party partner, Practice Development Partners (PDP), to get a solution for us. The attention both Litify and PDP has given us is outstanding in that regard.

Life with Litify

How is your implementation going?

We’re now working with PDP directly to manage our migration and integration. We’re currently in the discovery phase, and they’re setting up our matter plans. I’m looking forward to having all our data synced. Once the data’s in Litify, we can start looking at how it works, setting up automations, and then we can look ahead to new features and customizations.

What results are you most looking forward to?

Once we’re live, we may look to bring our time and billing inside of Litify, and then eventually move off Aderant for accounting as well. We’ll also be in a position to add new products on top of our instance. Litify is already working on a conflict checker, which we’re excited about, but first we need our data in the platform for all that to work.

We also have hundreds of reports that now we’ll be able to move to dashboards. That would be one of our reasons for getting our billing into Litify so that we’d be able to report on and visualize that data and information as well.

Litify is going to give us everything we need and want once we get it up and running. I mean, we’ve seen it all, been through all the demos, and looked at all the technical details. We’re just eager and excited to go live!

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