How secure is my data?

Litify is highly secure, with NIST, ISO, and SOC 2 certifications. All of the data you enter into the product is stored by Salesforce and your documents are hosted on AWS—two of the most trusted and widely used platforms in the world.

How does pricing work?

Like most software-as-a-service (SaaS) companies, our pricing uses a per-license model. Volume discounts are available based on the number of licenses purchased. We require a minimum purchase of 10 platform licenses, plus setup fees.

How does implementation work?

Litify implementations start with deep business discovery to understand and optimize your team’s unique processes, so that we can configure the platform to meet your workflows, rather than forcing your team to adjust to a rigid platform. Implementations are done by Litify or one of our carefully chosen partners. For more information, visit our Implementation Roadmap .

What type of support will I get?

Litify’s best-in-class customer support starts with our Customer Success Managers, who meet with clients on a regular cadence to share best practices and help resolve issues. Our support team is also available to work 1:1 with customers to resolve any user or technical issues. Each of our clients are invited to take part in the Litify Community, an online knowledge base and forum where users can share best practices and troubleshoot together.

How often do you update the product?

We release 3-4 upgrades per year across each of our products. Our clients also benefit from any updates to the underlying platform released by Salesforce’s product team.

What is Litify’s relationship with Salesforce?

Litify is an independent product built on top of the Salesforce platform. By purchasing Litify licenses, you get the benefits of Salesforce’s technology infrastructure, like security and extensibility, included within Litify’s platform products which have been designed and built for legal professionals. For more information, visit our platform page.